Praça do Princípe Real, nº 26 1200-184 Lisboa, Portugal

Pop-up Store:

Mon-Sat: 12-8PM

SUN: 11AM-7PM

FAQ

Products & Purchasing

At Fair Bazaar, we select both brands and products according to our Criteria (learn more here). To collaborate with us, a brand must fulfill at least two out of the eight Criteria´s we have. After verifying the brand´s compliance with it, our team selects the products that fit best with Fair Bazaar’s image.

Unfortunately, we don't make reservations. Please understand that our products have a very limited stock and we have a very high demand from our customers.

The best way to know if a certain product will be available soon, is by sending us an email to info@thefairbazaar.com. Please be aware that the chances for a product to be restocked in a short notice are very low due to their artisanal features. But we always try to do our best!

You can always cancel your order if it hasn’t been shipped. To do so, please send us an email with the subject “Order cancellation + the order number” to info@thefairbazaar.com

Choose your favorite product(s), go to your checkout cart and there you will find a special space to fill in our coupon code. Its as easy as that!

After sending us an email, we will ask you to proceed with the return of the item. We will then verify if the product is in good conditions and proceed with the refund through bank transfer. All bank transfers should take up to one week from the moment we confirm you that the product is in good conditions.

Shipping

At Fair Bazaar we care about sustainability and ethics across our entire supply chain - packaging included. In detail our packaging is as follows:

- Our boxes are made with craft paper;

- Inside we use shreded recycled paper or reuse paper that came with the product when sent to us by brands to protect the products;

-To close the package we opted with a biodegradable and compostable sealer (either in a sticker or adhesive tape format); and

- The adhesive labels which contain the shipment information are made with 100% recycled paper.

We are always looking to improve the way we package your products so if you have any suggestions please share them with us by sending us an email to info@thefairbazaar.com.

We work both with DHL Express and CTT - Correios de Portugal.

We currently deliver to 23 countries, but we’re working on broadening that range.  To find out to which countries we ship to, please see here.

To return your items, please send us an email with the subject “Order Return +  your order number” to info@thefairbazaar.com

Account

No. To purchase with us you can make the check out both as a guest or with your own account. Nevertheless, we recommend you to create an account for a more tailored experience.

Are you a brand?

Thank you so much for your interest in our project! As a first point of contact, we’ve developed a form to get to know you a bit better. Please get in touch with us at marta.cferreira@thefairbazaar.com and we’ll get in touch with you as soon as possible.

If you couldn't find the answer to your question, get in touch with us at info@thefairbazaar.com.

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