Fair Bazaar FAQ

Fair Bazaar carefully selects its partners through a rigorous selection process. The brands are analysed according to our 8 sustainability criteria: Artisan, Zero Waste, Organic, Small Scale, Recycling, Eco-Friendly, Fair Trade, and Vegan. After this deep assessment, if the product has at least 3 of the 8 criteria and the brand is aligned with Fair Bazaar’s values, the item is legible.

Certified B Corporations are a new kind of business that balances purpose and profit. They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment. It is a community of leaders, driving a
global movement of people using business as a force for good. You can learn more about certified B Corporations here.

B-Corps are required to share their B-Impact Assessment overall scores and category scores on their public profiles on bcorporation.net. Public companies and their subsidiaries have extra transparency requirements and make their entire B Impact Assessment public, with
particularly sensitive information like revenue redacted.

Standard delivery within Portugal is within 1-5 working days from the moment you submit the order. International deliveries can take a bit longer, depending on the country and distance.

You can track your order from the moment it is shipped using the tracking information. You will find the tracking link with the shipment number in your shipping confirmation. If you have not received a shipping confirmation, please contact us at info@thefairbazaar.com and we will gladly help you.

We ship worldwide. For more information on costs associated with these options, please see the question below.

The shipping costs will depend on the destination and weight of your order. To see what it will cost to ship your order, simply add the items to your cart and select your address at checkout.

As soon as you have received your delivery, you can return the items to us within 30 days after receipt, sending an email to info@thefairbazaar.com. Our Customer Service team will
provide you with all information required for the process.

Please note the items must be unworn and in their original packaging, and keep in mind
that there are products (e.g masks) that cannot be returned due to hygienic reasons.

We are sorry that you received a defective article. You can easily return the article. Please send an e-mail to our Customer Service (info@thefairbazaar.com) team
and they will explain to you the steps required to return these items.

Unfortunately, cancellation is usually not possible as we process and ship your order as fast as possible. Nonetheless, you can use the return option and once it has been processed, the invoice amount will be refunded within 7 days.

Unfortunately, address changes are not possible for orders which are already placed. However, you can contact us at info@thefairbazaar and we will check the best options for you.

You can pay by direct debit, credit card, PayPal, or MBWay. It may be, that not all payment methods will be offered at all times. Which payment methods you can choose from depends on an automated process that runs on every single order. Of course, you can also simply choose another payment method or contact us at info@thefairbazaar.com

Yes, we have Gift Cards and they are incredibly easy to buy. Just choose the amount you want to give, print your gift card at home and hand it to the lucky one.

You can sign up for our newsletter at the bottom of our main page.

In our newsletter, you will have access to different sustainability content, including information about materials that go into your clothes, and stories on the brands and on how our clothes are ethically made. You will also enjoy special promotions, early access to our sales, and get invitations to our events.

You can unsubscribe from our newsletter at any time. Just click the unsubscribe bottom at the bottom of our newsletter.