Products & Purchasing
How do we curate our Products?
At Fair Bazaar, we select both brands and products according to our Criteria (learn more here). To collaborate with us, a brand must fulfill at least two out of the eight Criteria´s we have. After verifying the brand´s compliance with it, our team selects the products that fit best with Fair Bazaar’s image.
At Fair Bazaar, we select both brands and products according to our Criteria (learn more here). To collaborate with us, a brand must fulfill at least two out of the eight Criteria´s we have. After verifying the brand´s compliance with it, our team selects the products that fit best with Fair Bazaar’s image.
Is it possible to make a product reservation?
Unfortunately, we don't make reservations. Please understand that our products have a very limited stock and we have a very high demand from our customers.
Unfortunately, we don't make reservations. Please understand that our products have a very limited stock and we have a very high demand from our customers.
I want an “Out of Stock” product. How can I get it?
The best way to know if a certain product will be available soon, is by sending us an email to info@thefairbazaar.com. Please be aware that the chances for a product to be restocked in a short notice are very low due to their artisanal features. But we always try to do our best!
The best way to know if a certain product will be available soon, is by sending us an email to info@thefairbazaar.com. Please be aware that the chances for a product to be restocked in a short notice are very low due to their artisanal features. But we always try to do our best!
Can I cancel an order that has been purchased?
You can always cancel your order if it hasn’t been shipped. To do so, please send us an email with the subject “Order cancellation + the order number” to info@thefairbazaar.com
You can always cancel your order if it hasn’t been shipped. To do so, please send us an email with the subject “Order cancellation + the order number” to info@thefairbazaar.com
I have a coupon code. How can I use it?
Choose your favorite product(s), go to your checkout cart and there you will find a special space to fill in our coupon code. Its as easy as that!
Choose your favorite product(s), go to your checkout cart and there you will find a special space to fill in our coupon code. Its as easy as that!
How am I refunded for the Items returned?
After sending us an email, we will ask you to proceed with the return of the item. We will then verify if the product is in good conditions and proceed with the refund through bank transfer. All bank transfers should take up to one week from the moment we confirm you that the product is in good conditions.
After sending us an email, we will ask you to proceed with the return of the item. We will then verify if the product is in good conditions and proceed with the refund through bank transfer. All bank transfers should take up to one week from the moment we confirm you that the product is in good conditions.
Shipping
Is the packaging sustainable?
At Fair Bazaar we care about sustainability and ethics across our entire supply chain - packaging included. In detail our packaging is as follows:
- Our boxes are made with craft paper;
- Inside we use shreded recycled paper or reuse paper that came with the product when sent to us by brands to protect the products;
-To close the package we opted with a biodegradable and compostable sealer (either in a sticker or adhesive tape format); and
- The adhesive labels which contain the shipment information are made with 100% recycled paper.
We are always looking to improve the way we package your products so if you have any suggestions please share them with us by sending us an email to info@thefairbazaar.com.
At Fair Bazaar we care about sustainability and ethics across our entire supply chain - packaging included. In detail our packaging is as follows:
- Our boxes are made with craft paper;
- Inside we use shreded recycled paper or reuse paper that came with the product when sent to us by brands to protect the products;
-To close the package we opted with a biodegradable and compostable sealer (either in a sticker or adhesive tape format); and
- The adhesive labels which contain the shipment information are made with 100% recycled paper.
We are always looking to improve the way we package your products so if you have any suggestions please share them with us by sending us an email to info@thefairbazaar.com.
What delivery service do you use?
We work both with DHL Express and CTT - Correios de Portugal.
We work both with DHL Express and CTT - Correios de Portugal.
To which countries do you deliver to?
We currently deliver to 23 countries, but we’re working on broadening that range. To find out to which countries we ship to, please see here.
We currently deliver to 23 countries, but we’re working on broadening that range. To find out to which countries we ship to, please see here.
How do I return an item?
To return your items, please send us an email with the subject “Order Return + your order number” to info@thefairbazaar.com
To return your items, please send us an email with the subject “Order Return + your order number” to info@thefairbazaar.com
Account
Do I need an account to purchase at Fair Bazaar?
No. To purchase with us you can make the check out both as a guest or with your own account. Nevertheless, we recommend you to create an account for a more tailored experience.
No. To purchase with us you can make the check out both as a guest or with your own account. Nevertheless, we recommend you to create an account for a more tailored experience.
Are you a brand?
I’m interested in collaborating with Fair Bazaar. How can I proceed?
Thank you so much for your interest in our project! As a first point of contact, we’ve developed a form to get to know you a bit better. Please get in touch with us at silvia.domingues@thefairbazaar.com and we’ll get in touch with you as soon as possible.
Thank you so much for your interest in our project! As a first point of contact, we’ve developed a form to get to know you a bit better. Please get in touch with us at silvia.domingues@thefairbazaar.com and we’ll get in touch with you as soon as possible.
If you couldn't find the answer to your question, get in touch with us at info@thefairbazaar.com.