Shipping & Return Policy

GENERAL

We are a small team and work hard to get your orders out as quickly as possible but please bear in mind we are not a Fast Fashion business - and we're very proud of that!

Shipping Policy

Fair Bazaar is a marketplace and we have partners around the world. For this reason you can receive your products from different carriers, but all follow principles of sustainability and have green emissions policies.

Fair Bazaar works with CTT - Correios de Portugal, but you can find the shipping policy information on our partners' profile page, under the 'Policy' tab. Brands that do not have this tab available, follow our policy described below.

Rates

The Fair Bazaar warehouse, located in Lisbon, PT, contains a good portion of our products – so we’re able to group orders with multiple items into one box and reduce both shipping emissions and packaging materials.

However, some of our products ship directly from the manufacturer as it is more sustainable for them to send your package directly to you, instead of first to the Fair Bazaar warehouse. Because of this, depending on what items you’re getting, there is a chance your order may arrive in two or more boxes, and on separate dates. But no matter who sends it, it will always be delivered with carbon neutral shipping! Because of the same reason, when choosing your goodies from several different partners, the shipping price will be the sum of the values of each one and it's calculated at checkout.

If your items ship from different locations, you will be sent a tracking number immediately for each shipment. If you’d like to know more about how your specific order would ship, and how many boxes it would be in, please contact info@thefairbazaar.com

We ship worldwide

We ship worldwide, but unfortunately we have some exceptions.

Not Covered Countries: Aland Islands, Bonaire, Sint Eustatius and Saba, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cook Islands, French Southern Territories, Guyana, Heard Island And Mcdonald Islands, Netherlands Antilles, Niue, Norfolk Island, Palestinian Territory, Occupied, Saint Barthélemy, Sint Maarten, Somalia, South Georgia And The South Sandwich Islands, Tokelau, Western Sahara.

How can I foresee the shipping rate of my order?

Shipping Rates are calculated based on the total weight of the selected products on your cart and the address of destination. To calculate the final price, you just need to go to your cart, select "calculate shipping" and put on the correct address details.

Portugal 

Usually it takes us between 1-2 working days to process your order. After making a beautiful package with your products and sending them through our shipping partners, you'll receive your order between 1-2 working days.

Please note that, if your order is placed after 3 PM Mon-Fri, your order will only be processed in the following working day. 

We work with partners all over the world, so we recommend that you check the 'Policy' tab that is in each partner's brand profile for shipping information. Partners who do not have this tab available, follow the shipping information indicated here.

Europe

Usually it takes us between 1-2 working days to process your order. After making a beautiful package with your products and sending them through our shipping partners, you'll receive your order between 5-7 working days if the logistic partner available for your country is CTT.

Please note that, if your order is placed after 3 PM Mon-Fri, your order will only be processed in the following working day.

*The shipping partners for the rest of Europe will be chosen according to cost per kilogram, speed of delivery & sustainability. We couldn't make a final decision because each country has very different rates from company to company. Hence, each case is unique for these countries.

We work with partners all over the world, so we recommend that you check the 'Policy' tab that is in each partner's brand profile for shipping information. Partners who do not have this tab available, follow the shipping information indicated here.

Rest of the world

Usually it takes us between 1-2 working days to process your order. After making a beautiful package with your products and sending them through our shipping partners, you'll receive your order within 5-8 working days.

Please note that, if your order is placed after 3 PM Mon-Fri, your order will only be processed in the following working day.

We work with partners all over the world, so we recommend that you check the 'Policy' tab that is in each partner's brand profile for shipping information. Partners who do not have this tab available, follow the shipping information indicated here.


Return & Refund Policy

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To send the product back to us, please send us an email with the subject "Return Order #yourorder" to info@thefairbazaar.com to inform us of your intentions to return the item.

We work with partners all over the world, so we recommend that you check the 'Policy' tab that is in each partner's brand profile for return & refund information. Partners who do not have this tab available, follow the shipping information indicated here.

All the shipment costs associated with the return are covered by the client with the exception for defective products. Please make sure that your item(s) are unused and in the same condition that you received it, to be eligible for a return. To complete your return, we require a receipt or proof of purchase.
**We do not accept products that are intimate or sanitary goods - with the exception of OrganiCup, which is covered by our Return Policy - or gift cards.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the returned items are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

 

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